topic Slow WiFi in Broadband

Slow WiFi

Frances-Emily — Thu, 27 Aug 2026 12:41:47 GMT

Hi, I have been having an issue for the last 3 weeks with my wifi. Everytime I run a check it says connection is good... I can assure you it is not. Everything I watch is streamed with apps through my telly that rely on wifi!
I work from home 5 days a week, again using the wifi! Everything is on a go slow and it needs sorting asap

Re: Slow WiFi

Daniel0210 — Thu, 27 Aug 2026 12:46:12 GMT

@Frances-Emily
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

If the Wi-Fi has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start

It's worth adding that Sky broadband discussed here is a domestic service and whilst Sky are apparently fine with its customers working from home using it for this purpose they won't receive any additional or quicker support.

Re: Slow WiFi

caesarome — Thu, 27 Aug 2026 12:46:49 GMT

@Frances-Emily wrote:

I work from home 5 days a week, again using the wifi! Everything is on a go slow and it needs sorting asap

Do you have a weak signal throughout your home ?