Poor WiFi despite system check

Iain10 — Wed, 26 Aug 2026 16:26:27 GMT

Our WiFi had serious issue last week. We received a new TV puc which fixed the TV. However, we are still having issues with our WiFi in the house when we weren't before and think that our (white) router may need updated. Can you help please.

Re: Poor WiFi despite system check

N_chill — Thu, 27 Aug 2026 10:48:30 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Poor WiFi despite system check in Broadband

Poor WiFi despite system check

Re: Poor WiFi despite system check