topic Re: New broadband poor internet in Broadband

New broadband poor internet

MukeshLadwa — Wed, 26 Aug 2026 14:22:57 GMT

i have upgraded my broadband and since I have had it the broadband and wife is really slow, when heating sky the timer comes up and when on laptop internet goes in and out which effects teams calls.

i had engineer attend 1 week ago but seemed to not be working also when watching movie it freezes and poor visual.

Re: New broadband poor internet

N_chill — Thu, 27 Aug 2026 09:56:28 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141