topic Re: Sky gigafast in Broadband

Sky gigafast

Shabs1 — Wed, 26 Aug 2026 18:00:42 GMT

I decided to come over Now broadband to sky for the giga fast . My installation date was 17th August and since the installation, there's been no connection to Internet or landline. I've rang many times but apparently even sky technical support hasn't been able to sort this. I've took time work. Spent hours on the phone trying to get help but nothing can be done. Is this normal that customers get no help. Has this happened to anyone else? This has been so exhausting . No landlines. No Internet. No resolution from sky

Re: Sky gigafast

caesarome — Wed, 26 Aug 2026 18:46:56 GMT

@Shabs1

Did you activation take place ?

What did Sky tell you when you called them about this ?

Re: Sky gigafast

Shabs1 — Wed, 26 Aug 2026 19:18:53 GMT

My activation date was on the 17th August. On the phone , I keep repeating myself and they keep telling me it will be on by next morning. Also I've noticed the new landlines number they've given isn't even my area code. How can such mistakes happen. I think best way forward is to cancel. Never experienced anything like this.

Re: Sky gigafast

Sandra123 — Wed, 26 Aug 2026 19:31:24 GMT

Snap I have the same problem since they install after I moved home

Re: Sky gigafast

Shabs1 — Wed, 26 Aug 2026 19:34:14 GMT

I regret getting this new gigafast. What have they said about your servi e ?

Re: Sky gigafast

Sandra123 — Wed, 26 Aug 2026 19:52:31 GMT

They’re basically saying there is nothing wrong with my service! 🤦‍♀️

Unfortunately, my 26+ emails and numerous phone calls say very differently. I also have videos showing the service not working and records of the calls I’ve made.

I’ve repeatedly been told it’s been “escalated”, but I’m still going round in circles. At this point I’ve gathered all my evidence and I’m taking it to CISAS because I honestly don’t know what else I’m supposed to do!

Re: Sky gigafast

Shabs1 — Wed, 26 Aug 2026 20:02:25 GMT

Hope yours gets sorted. This sounds so frustrating. Thanks for that . I'm definelty going to cancel as I'm within the cooling period. I can't take the stress anymore