https://helpforum.sky.com/t5/Broadband/Multi-dwelling-address-mismatch/m-p/5355706#M589173 <P>I live in a small block of flats and I have just found out that the ground floor flats have access to full fibre but the 4 upper flats are showing as full fibre is coming to you soon. Now my question is, if the ground floor flats have FF surely I should be able to get it? I have done some research and apparently this is common in multi dwellings.&nbsp; I have completed a query form with Openreach and awaiting to hear from them. In the meantime, I am currently with Sky out of contract and wondering if I should go elsewhere to see if another provider may be able to help me. Has any one on here had a similar issue? If so how was it resolved please?&nbsp; Would really like to get a broadband that does not keep dipping in and out <span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span>. TIA</P> Wed, 26 Aug 2026 18:07:04 GMT GordoA2 2026-08-26T18:07:04Z https://helpforum.sky.com/t5/Broadband/Multi-dwelling-address-mismatch/m-p/5355706#M589173 <P>I live in a small block of flats and I have just found out that the ground floor flats have access to full fibre but the 4 upper flats are showing as full fibre is coming to you soon. Now my question is, if the ground floor flats have FF surely I should be able to get it? I have done some research and apparently this is common in multi dwellings.&nbsp; I have completed a query form with Openreach and awaiting to hear from them. In the meantime, I am currently with Sky out of contract and wondering if I should go elsewhere to see if another provider may be able to help me. Has any one on here had a similar issue? If so how was it resolved please?&nbsp; Would really like to get a broadband that does not keep dipping in and out <span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span>. TIA</P> Wed, 26 Aug 2026 18:07:04 GMT https://helpforum.sky.com/t5/Broadband/Multi-dwelling-address-mismatch/m-p/5355706#M589173 GordoA2 2026-08-26T18:07:04Z https://helpforum.sky.com/t5/Broadband/Multi-dwelling-address-mismatch/m-p/5356177#M589309 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Thu, 27 Aug 2026 11:04:53 GMT https://helpforum.sky.com/t5/Broadband/Multi-dwelling-address-mismatch/m-p/5356177#M589309 Sky_Gee 2026-08-27T11:04:53Z