https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5355682#M589160 <P>My router is showing green for power and wifi amber for voice no light for internet has been like this for days I have an engineer booked for 5/9/26 however no known issues in my area and it's says on my sky app that I am up and running again which is not the case. Can you advise please&nbsp;</P> Wed, 26 Aug 2026 17:30:27 GMT Michelle326 2026-08-26T17:30:27Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5355682#M589160 <P>My router is showing green for power and wifi amber for voice no light for internet has been like this for days I have an engineer booked for 5/9/26 however no known issues in my area and it's says on my sky app that I am up and running again which is not the case. Can you advise please&nbsp;</P> Wed, 26 Aug 2026 17:30:27 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5355682#M589160 Michelle326 2026-08-26T17:30:27Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5355727#M589177 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4767056">@Michelle326</a>&nbsp;</P> <P>The app looks for issues in your area so might not show anything if this is an issue on your line only.</P> <P>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> Wed, 26 Aug 2026 18:38:00 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5355727#M589177 caesarome 2026-08-26T18:38:00Z