topic Re: mobile phone calls dropping in Broadband

mobile phone calls dropping

oldtimerrob — Thu, 20 Aug 2026 08:37:21 GMT

When either receiving or making calls on my mobile phone I often get the calls dropping. I told sky about this a couple of months ago and they sent me a booster and increased my broadband speed. This has not improved the situation. Another problem I have is that whilst watching on my sky mini box the voice cuts out for a few seconds and if I rewind the voice is there. This happens on recorded programs and live programs. Can anybody help please

Re: mobile phone calls dropping

Brill+Gill — Fri, 21 Aug 2026 07:59:09 GMT

Hi @oldtimerrob, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: mobile phone calls dropping

Bob235 — Wed, 26 Aug 2026 16:03:36 GMT

I am having the same problem. Can someone offer some advice please.

Re: mobile phone calls dropping

arcadeavenger — Wed, 26 Aug 2026 16:13:16 GMT

Hi @Bob235, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.