topic Re: Internet connection has dropped in Broadband

Internet connection has dropped

Wbajo — Tue, 25 Aug 2026 19:47:31 GMT

We had Sky broadband installed last week and everything was working fine until last night when the connection dropped. It eventually came back but has dropped twice to day for several hours and is now not working at all. I have spoken to Sky three times now and gone through the reset process several times, but nothing is working at all now and there is a slowly flashing green light on the router. I've been told that this can happen a lot in the first two weeks of a contract. Has anyone else had this issue and how was it resolved?

Re: Internet connection has dropped

arcadeavenger — Wed, 26 Aug 2026 09:05:29 GMT

Hi @Wbajo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Internet connection has dropped

Wbajo — Wed, 26 Aug 2026 15:54:33 GMT

This has been resolved now - I messaged the Sky help team via Facebook and they informed there had been a local power outage in my area - which no one else picked up.

i would definitely recommend reporting issues via the Sky help team - quick response times and keep you updated regularly