https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5355191#M589031 <P>WiFi has shut off with the PON showing a red light. Urgently need it fixed. What number can I call for an engineer?</P> Wed, 26 Aug 2026 09:00:52 GMT James608 2026-08-26T09:00:52Z https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5355191#M589031 <P>WiFi has shut off with the PON showing a red light. Urgently need it fixed. What number can I call for an engineer?</P> Wed, 26 Aug 2026 09:00:52 GMT https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5355191#M589031 James608 2026-08-26T09:00:52Z https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5355207#M589038 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4766481">@James608</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> <P>Failing that 150 is the number to call Sky on from your landline phone.</P> Wed, 26 Aug 2026 09:13:18 GMT https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5355207#M589038 caesarome 2026-08-26T09:13:18Z