https://helpforum.sky.com/t5/Broadband/Not-connected/m-p/5355156#M589023 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4630111">@Loulou42</a>&nbsp;sounds like your hub has lost the connection to the exchange. If axsimplr rdboot and check of the cables doesnt help suggest you run Sky's online Service Checker in the My Sky app over a mobille connection. That can take up to an hour to pick up a lost connection but oncecit does it can walk you through a few checks before booking an engineer if the fault has not already been reported.</P> Wed, 26 Aug 2026 08:20:55 GMT Chrisee 2026-08-26T08:20:55Z https://helpforum.sky.com/t5/Broadband/Not-connected/m-p/5355149#M589019 <P>Booster only has 2 lights connection light not on&nbsp;</P> Wed, 26 Aug 2026 08:15:59 GMT https://helpforum.sky.com/t5/Broadband/Not-connected/m-p/5355149#M589019 Loulou42 2026-08-26T08:15:59Z https://helpforum.sky.com/t5/Broadband/Not-connected/m-p/5355156#M589023 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4630111">@Loulou42</a>&nbsp;sounds like your hub has lost the connection to the exchange. If axsimplr rdboot and check of the cables doesnt help suggest you run Sky's online Service Checker in the My Sky app over a mobille connection. That can take up to an hour to pick up a lost connection but oncecit does it can walk you through a few checks before booking an engineer if the fault has not already been reported.</P> Wed, 26 Aug 2026 08:20:55 GMT https://helpforum.sky.com/t5/Broadband/Not-connected/m-p/5355156#M589023 Chrisee 2026-08-26T08:20:55Z