topic Re: Broadband down in Broadband

Broadband down

RobertMoiceanu — Tue, 25 Aug 2026 17:38:26 GMT

Eng neither now is not book my signal in the area is poor no eng been book yet to come and havelook

Re: Broadband down

Yoghurt — Tue, 25 Aug 2026 18:11:26 GMT

@RobertMoiceanu There's been an outage since 16th August sky are aware not all customers are affected

Re: Broadband down

caesarome — Tue, 25 Aug 2026 19:02:50 GMT

@Yoghurt

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband down

Yoghurt — Tue, 25 Aug 2026 19:41:48 GMT

@caesarome I did and still not fixed but I have 4 green lights but there's others in my area who will be affected