https://helpforum.sky.com/t5/Broadband/Smart-plugs-and-sky-max-router/m-p/5354656#M588875 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4760429">@Johnb21</a>&nbsp;therecis no reason why a smart plug cannot be connected to the Sky Max hub but Amazon devices can be a pain to connect. One suggested workround is to do a factory reset on each of the plugs. Another is simply to change the hub so its SSID and psssword to match your old Sky hub - easily done in the hub's settings in ghe My Sky app.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 25 Aug 2026 15:35:12 GMT Chrisee 2026-08-25T15:35:12Z https://helpforum.sky.com/t5/Broadband/Smart-plugs-and-sky-max-router/m-p/5354583#M588850 <P>Ok so old router the smart plugs work fine.</P><P>new sky max router they don't work at all.</P><P>have changed the security settings and the ghz to 2.4</P><P>Fornthe Amazon plugs the Alex app finds the plugs no problem and say they are ready to use but when trying to use they say they are offline.&nbsp;<BR />spent so many many hours please help otherwise sky max is going in bin</P> Tue, 25 Aug 2026 14:14:15 GMT https://helpforum.sky.com/t5/Broadband/Smart-plugs-and-sky-max-router/m-p/5354583#M588850 Johnb21 2026-08-25T14:14:15Z https://helpforum.sky.com/t5/Broadband/Smart-plugs-and-sky-max-router/m-p/5354656#M588875 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4760429">@Johnb21</a>&nbsp;therecis no reason why a smart plug cannot be connected to the Sky Max hub but Amazon devices can be a pain to connect. One suggested workround is to do a factory reset on each of the plugs. Another is simply to change the hub so its SSID and psssword to match your old Sky hub - easily done in the hub's settings in ghe My Sky app.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 25 Aug 2026 15:35:12 GMT https://helpforum.sky.com/t5/Broadband/Smart-plugs-and-sky-max-router/m-p/5354656#M588875 Chrisee 2026-08-25T15:35:12Z