Broadband not working

Ginger10 — Tue, 25 Aug 2026 11:25:56 GMT

It’s been 5 days now I've been left with out Wi-Fi and the 17 phone calls to sky got me no we're I don't seem to understand what takeing you so long to put my service back on and not one of your employees can give me a correct answer on what's going on

Re: Broadband not working

Daniel0210 — Tue, 25 Aug 2026 11:34:32 GMT

@Ginger10
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Two of those 5 days were the weekend. Sky usually quote 2 WORKING DAYS as a potential fix time because that’s the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault.

Some repairs take longer, for example when a pole or cabinet has been damaged or the road needs to be dug up (once the required permission from the local council has been granted).

▪️

This link explains the OFCOM agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband fault.
▫️There is no automatic compensation for shorter outages.
▫️Sky broadband discussed here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: Broadband not working

caesarome — Tue, 25 Aug 2026 12:30:04 GMT

@Ginger10

What shows here for you:

https://www.sky.com/help/articles/broadband-diagnostic-start

topic Broadband not working in Broadband

Broadband not working

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Re: Broadband not working