topic Switched from ee - issues activating sky broadband in Broadband

Switched from ee - issues activating sky broadband

Ijmaunder — Tue, 25 Aug 2026 07:21:45 GMT

I Switched from EE, my order stuck on KCI 3, so Sky cancelled it. However, the Openreach ONT box has a solid green PON light and is fully active. Sky have cancelled the order and I now need to wait to reorder at 2 30pm. What is to stop this happening again? Do I need a Community Escalation to Tier 2 to rebuild the order as it is on an active line.?

Any help much appreciated.

Re: Switched from ee - issues activating sky broadband

Chrisee — Tue, 25 Aug 2026 08:49:27 GMT

@Ijmaunder if City Fibre have cables passing your home Sky will use that network rather than re-using the Openreach connection is that a possible explanation. That would require a new fibre line and fitting a second ONT rather than a simple seitch if just using the Openreach ONT.

Could thst be the problem?