WiFi not working for 4 days now

Kerri2605 — Mon, 24 Aug 2026 07:15:01 GMT

Good morning,

my WiFi went down last Thursday and I went on my app to check why and it said there was a outage in my area and that it would be sorted within 2 days, this still has not been resolved, I am having to purchase mobile data on my phone just to get by.

can you tell me when this will be fixed and that compensation will be provided?

kind regards,

Kerri

Re: WiFi not working for 4 days now

TimmyBGood — Mon, 24 Aug 2026 07:44:11 GMT

@Kerri2605

Two working days (not weekends) is the Openreach target time to resolve an individual domestic broadband fault: the generic message you received does not refer to any particular incident.

The compensation scheme is described here:

https://www.sky.com/help/articles/auto-compensation

topic WiFi not working for 4 days now in Broadband

WiFi not working for 4 days now

Re: WiFi not working for 4 days now