WiFi not working

AT211 — Sun, 23 Aug 2026 14:44:07 GMT

I paid my bill outstanding in hope that the WiFi would come back on but it still hasn't.

please could you let me know why this is

Re: WiFi not working

Daniel0210 — Sun, 23 Aug 2026 14:50:02 GMT

@AT211
If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: WiFi not working

caesarome — Sun, 23 Aug 2026 15:35:58 GMT

@AT211

If you have made this payment today and have setup your payment details again then you are waiting for the banks to process it which might not happen until Monday at the earliest after which once the payment has been cleared your services should be restored.

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