topic Re: Wifi slow in Broadband

Wifi slow

mazzza666 — Sat, 22 Aug 2026 19:31:03 GMT

Had sky stream for a few yrs no problems. Was out of contract and sky wanted to double my bill unless I got a new contract. Last week signed up to a 2 Yr contract received my new hub connected everything and now a week later it says in my sky hub everything is running great. Well let me tell you it isn't. When on my mobile using WiFi I keep having problems opening pages having to repeatedly click twice sometimes 5 times before they do. I have alexa app had this a few yrs again no problem but when asking to put lights on etc it keeps saying not working please check your Internet then a few mins later they come on sometimes. Everything just isn't working the same as it did with the old hub. What are my options any ideas? Thanks everyone.

Re: Wifi slow

Lucyliu2 — Sat, 22 Aug 2026 19:40:12 GMT

Do you hace the old hub, the one that works?

Try replacing the new hub with the old one. Have your details and passwords to hand.

Re: Wifi slow

mazzza666 — Sun, 23 Aug 2026 13:13:22 GMT

Sorted hopefully. Had to turn the new hub off and on a few times rather plugging the old one back in then resetting every password etc for each device. Seems to be working OK.

Re: Wifi slow

Lucyliu2 — Sun, 23 Aug 2026 13:24:36 GMT

Good, glad to hear that.

It can be a real pain having to reset all the passwords etc.

If you still have the old (black) hub, try to hang on to it until your new setup settles down.