https://helpforum.sky.com/t5/Broadband/New-sky-max-installed/m-p/5352848#M588376 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4764036">@Mm72jam</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Sun, 23 Aug 2026 09:20:27 GMT caesarome 2026-08-23T09:20:27Z https://helpforum.sky.com/t5/Broadband/New-sky-max-installed/m-p/5352846#M588374 Hi all, I have vary recently had an 'upgrade' to sky max, the problem is it's not really doing it's job of reaching to any of the upstair rooms. The previous was fine all through the house. Anyone else had these issues and if so how did you fix it? Thanks for any help. Sun, 23 Aug 2026 09:18:03 GMT https://helpforum.sky.com/t5/Broadband/New-sky-max-installed/m-p/5352846#M588374 Mm72jam 2026-08-23T09:18:03Z https://helpforum.sky.com/t5/Broadband/New-sky-max-installed/m-p/5352848#M588376 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4764036">@Mm72jam</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> Sun, 23 Aug 2026 09:20:27 GMT https://helpforum.sky.com/t5/Broadband/New-sky-max-installed/m-p/5352848#M588376 caesarome 2026-08-23T09:20:27Z