https://helpforum.sky.com/t5/Broadband/Sky-max-router-bleep/m-p/5352488#M588232 <P>So today I have waited two weeks for a sky engineer keep having issues with the sky Max router.</P><P>My appointment was booked in from 8 o'clock this morning till 10 o'clockam</P><P>9.42am decides to send me message sky engineer has cancelled your appointment.</P><P>This has been going on since I have purchased the sky Max having constant issues with the router switching off when it should be compatible with giga fast the amount of lag I am getting when playing on Xbox I should not be receiving any lag at all at Giga fast can someone advise me please? Can I get rid of the sky router and purchase my own as sky is not doing anything regarding this and I am a VIP customer as well I have had enough of sky could you anybody leave comments</P> Sat, 22 Aug 2026 16:34:17 GMT HOVERCOL 2026-08-22T16:34:17Z https://helpforum.sky.com/t5/Broadband/Sky-max-router-bleep/m-p/5352488#M588232 <P>So today I have waited two weeks for a sky engineer keep having issues with the sky Max router.</P><P>My appointment was booked in from 8 o'clock this morning till 10 o'clockam</P><P>9.42am decides to send me message sky engineer has cancelled your appointment.</P><P>This has been going on since I have purchased the sky Max having constant issues with the router switching off when it should be compatible with giga fast the amount of lag I am getting when playing on Xbox I should not be receiving any lag at all at Giga fast can someone advise me please? Can I get rid of the sky router and purchase my own as sky is not doing anything regarding this and I am a VIP customer as well I have had enough of sky could you anybody leave comments</P> Sat, 22 Aug 2026 16:34:17 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-router-bleep/m-p/5352488#M588232 HOVERCOL 2026-08-22T16:34:17Z https://helpforum.sky.com/t5/Broadband/Sky-max-router-bleep/m-p/5352861#M588381 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/16269">@HOVERCOL</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Sun, 23 Aug 2026 09:31:47 GMT https://helpforum.sky.com/t5/Broadband/Sky-max-router-bleep/m-p/5352861#M588381 Danz994 2026-08-23T09:31:47Z