topic Full fibre installed internet not working in Broadband

Full fibre installed internet not working

srlthm — Fri, 21 Aug 2026 20:29:23 GMT

Hi full fibre installed openreach confirmed all ok their side but no internet Sky told us various and now saying hub faulty dispite 2 hubs tried. Tried changing router settings but still not working and tried all options can find on here any help appreciated

Re: Full fibre installed internet not working

Chrisee — Sat, 22 Aug 2026 06:53:05 GMT

@srlthm if multiple hubs have been tried the issue is with the connection. To get you help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Escalating a post to a Sky expert | Sky Community

Re: Full fibre installed internet not working

Allan95 — Sat, 22 Aug 2026 09:40:04 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.