topic Poor WiFi in Broadband

Poor WiFi

Traceygillespie — Fri, 21 Aug 2026 16:58:08 GMT

Getting poor WiFi even though it's saying it's good. Please support

Re: Poor WiFi

Allan95 — Sat, 22 Aug 2026 09:37:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Poor WiFi

Newfee — Sat, 22 Aug 2026 11:39:08 GMT

Hi we are having the same issue all the time even when sat next to the router

Re: Poor WiFi

Chrisee — Sat, 22 Aug 2026 11:41:56 GMT

@Newfee is your Sky hub out in the open? If it is do you getvthecsame speeds if around 6 feet from the unit?

Re: Poor WiFi

123ronabc — Sat, 22 Aug 2026 12:30:14 GMT

Why do I have poor wifi

Re: Poor WiFi

Allan95 — Sat, 22 Aug 2026 12:40:33 GMT