topic No internet in Broadband

No internet

CTG1 — Fri, 21 Aug 2026 15:49:57 GMT

sky max box showing white light but giving no internet after reinstatement.
No local issues or Wi-Fi issues

Re: No internet

caesarome — Fri, 21 Aug 2026 16:08:22 GMT

@CTG1 wrote:

after reinstatement.

Can you expand on this, was it suspended due to a bill not being paid because if so as well as paying it you do need to setup your payment details again. If you have done this then I would suggest calling Sky from your landline phone on 150 so they can look into this for you.

Re: No internet

CTG1 — Fri, 21 Aug 2026 16:10:07 GMT

Yes and a direct debit was reset when reinstating, my only challenge is i don't have a landline and struggling to get through to anyone via phones to help or troubleshoot

Re: No internet

caesarome — Fri, 21 Aug 2026 16:11:31 GMT

If you have broadband from Sky you do have a landline so if you don't have a landline phone then you will have to use a mobile or perhaps use social media to contact Sky. 150 will not work from a mobile unless it has a Sky sim in it.