topic Re: Broadband keeps dropping out! in Broadband

Broadband keeps dropping out!

kemmklan25 — Thu, 20 Aug 2026 18:36:13 GMT

Can anyone throw an light why our broadband keeps dropping out repeatedly every day for the past 3 weeks. We've not changed position of router, but the router drops out and resets it's self repeatedly all day. It's a real issue and we've tried everything suggested on the app to resolve it. When we check status on app it says broadband and WiFi good, no issues. We've turned router off left for 30 mins sometimes and its not resolved it. Any ideas please or is it an engineer visit? TIA.

Re: Broadband keeps dropping out!

Brill+Gill — Fri, 21 Aug 2026 09:37:19 GMT

Hi @kemmklan25, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Broadband keeps dropping out!

kemmklan25 — Fri, 21 Aug 2026 09:52:40 GMT

OK great, thank you!

Re: Broadband keeps dropping out!

fionat38 — Fri, 21 Aug 2026 10:04:01 GMT

My router was upgraded a few days ago and my speed of pc wfh, is terrible.
My IT department say it my router.
sky you've upgraded me and my broadband is worse although your tests say fine

even my mobile phone loads slower. Can somebody contact me?

Re: Broadband keeps dropping out!

Sky_Gee — Fri, 21 Aug 2026 10:46:38 GMT

Hi @fionat38 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Broadband keeps dropping out!

kemmklan25 — Mon, 24 Aug 2026 14:08:18 GMT

After my issue was escalated to private chat and tests were run to check my broadband which showed no issues I find it very strange that since those tests and conversing with a sky engineer my broadband/WiFi hasn't dropped out at all. All seems very odd but anyhow it's all good (for now) so thank you so much for your help.

Re: Broadband keeps dropping out!

kemmklan25 — Wed, 26 Aug 2026 18:58:33 GMT

Can this be escalated please. After a few days of no drop outs it's started again today. It's been 3 times in the last 10 mins. I need it sorted. I'm not happing paying for a substandard inadequate broadband service. TIA.

Re: Broadband keeps dropping out!

N_chill — Thu, 27 Aug 2026 08:58:06 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141