WiFi does not work upstairs or in kitchen.

Flo93 — Fri, 21 Aug 2026 10:10:41 GMT

The WiFi does not show on my phone upstairs in my house or in the kitchen, unreliable even in the room next to where the router is. Disappointing given the cost

Re: WiFi does not work upstairs or in kitchen.

caesarome — Fri, 21 Aug 2026 12:33:06 GMT

@Flo93

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Alternatives are homeplugs or your own mesh network.

topic WiFi does not work upstairs or in kitchen. in Broadband

WiFi does not work upstairs or in kitchen.

Re: WiFi does not work upstairs or in kitchen.