https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5351162#M587828 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4717981">@Kirstyevejack</a>&nbsp;</P> <P>Were your services restricted due to a missed payment?<BR /><BR /></P> <P>Otherwise if there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. <BR /><BR />See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… <BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014</A><BR /><BR />If you have an ONT box displaying a red light, see this further advice…<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A><BR /><BR />This link provides information about the coloured lights you may see on the various hubs <BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A> <BR /><BR />Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.</P> Fri, 21 Aug 2026 03:21:48 GMT Daniel0210 2026-08-21T03:21:48Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5351120#M587796 Hello I paid my bill yesterday and my broadband is not connecting to the Internet at all. All my cctv is not working and my smart lights why is this and please fix this Thu, 20 Aug 2026 23:28:57 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5351120#M587796 Kirstyevejack 2026-08-20T23:28:57Z https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5351162#M587828 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4717981">@Kirstyevejack</a>&nbsp;</P> <P>Were your services restricted due to a missed payment?<BR /><BR /></P> <P>Otherwise if there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. <BR /><BR />See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… <BR /><A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014</A><BR /><BR />If you have an ONT box displaying a red light, see this further advice…<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A><BR /><BR />This link provides information about the coloured lights you may see on the various hubs <BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A> <BR /><BR />Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.</P> Fri, 21 Aug 2026 03:21:48 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/5351162#M587828 Daniel0210 2026-08-21T03:21:48Z