naheda malik

naheda+malik — Thu, 20 Aug 2026 23:55:47 GMT

i have tried several times to get my router on i don't have wifi the light green is flashing everything is connected

Re: naheda malik

Clare501 — Fri, 21 Aug 2026 00:00:58 GMT

I'm having the exact same problem! The service checker all comes back normal but nothing is connecting

Daniel0210 — Fri, 21 Aug 2026 03:16:51 GMT

@naheda+malik @Clare501
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.