topic Re: . SONOS/SKY BROADBAND not compatible in Broadband

. SONOS/SKY BROADBAND not compatible

Bobbysox — Thu, 20 Aug 2026 16:51:32 GMT

Recently got Sky broadband. My SONOS system no longer works. SONOS say this is a known problem and can be solved by editing the SS ids which requires unticling the 'synchronise' 2.4GHz and 5GHz settings. I need help from SKY to do this

Re: . SONOS/SKY BROADBAND not compatible

TimmyBGood — Thu, 20 Aug 2026 16:53:05 GMT

@Bobbysox wrote:

I need help from SKY to do this

On a Sky Broadband Hub that's typically a DIY job: unfortunately it's not achievable on the Max Hub.

Re: . SONOS/SKY BROADBAND not compatible

Bobbysox — Thu, 20 Aug 2026 16:57:12 GMT

Many thanks for the response. Could sky technical team fix this for me

Re: . SONOS/SKY BROADBAND not compatible

Bobbysox — Sun, 30 Aug 2026 22:10:46 GMT

All ok

ive sorted it. SONOS now working

Re: . SONOS/SKY BROADBAND not compatible

Me134 — Mon, 31 Aug 2026 05:59:32 GMT

@Bobbysox wrote:
All ok
ive sorted it. SONOS now working

How exactly did you sort it?

Re: . SONOS/SKY BROADBAND not compatible

Bobbysox — Mon, 31 Aug 2026 07:07:00 GMT

I got someone to edit the SD IDs and essentially create two ways to log on to the broadband. Just need to choose the right one, which allowed me to put all the SONOS components on to a new group system .

Re: . SONOS/SKY BROADBAND not compatible

Me134 — Mon, 31 Aug 2026 07:51:22 GMT

@Bobbysox wrote:
I got someone to edit the SD IDs and essentially create two ways to log on to the broadband. Just need to choose the right one, which allowed me to put all the SONOS components on to a new group system .

I have the Beam 2 and have had it connected to the Sky wifi, the TP-link wifi and of course ethernet and it's never missed a beat. I'd guess yours is a different model or surround sound setup?