https://helpforum.sky.com/t5/Broadband/New-install-keeps-dropping-out/m-p/5350712#M587703 <P>We had full fiber installed three days ago in the new house and the connection keeps dropping out trying to watch a film is near impossible as it keeps going to a blue screen! Any advice&nbsp;</P> Thu, 20 Aug 2026 14:34:43 GMT Imoanayyy 2026-08-20T14:34:43Z https://helpforum.sky.com/t5/Broadband/New-install-keeps-dropping-out/m-p/5350712#M587703 <P>We had full fiber installed three days ago in the new house and the connection keeps dropping out trying to watch a film is near impossible as it keeps going to a blue screen! Any advice&nbsp;</P> Thu, 20 Aug 2026 14:34:43 GMT https://helpforum.sky.com/t5/Broadband/New-install-keeps-dropping-out/m-p/5350712#M587703 Imoanayyy 2026-08-20T14:34:43Z https://helpforum.sky.com/t5/Broadband/New-install-keeps-dropping-out/m-p/5351369#M587877 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4762014">@Imoanayyy</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 21 Aug 2026 09:32:20 GMT https://helpforum.sky.com/t5/Broadband/New-install-keeps-dropping-out/m-p/5351369#M587877 Brill+Gill 2026-08-21T09:32:20Z