topic Re: No Internet connection in Broadband

No Internet connection

LucyJohnson — Thu, 20 Aug 2026 10:50:56 GMT

My services had stopped due to a payment issue however I resolved this issue last night and my services were turned back on however my Internet still has no connection.

Re: No Internet connection

caesarome — Thu, 20 Aug 2026 11:16:12 GMT

@LucyJohnson

When you paid the bill did you also setup your payment details on your account as usually you need to do this before your services are restored.

Re: No Internet connection

LucyJohnson — Thu, 20 Aug 2026 11:30:17 GMT

Yeah I updated my card details and set up a direct debit

Re: No Internet connection

caesarome — Thu, 20 Aug 2026 12:14:52 GMT

@LucyJohnson

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If nothing here helps you will need to call Sky.

Re: No Internet connection

KirrienWilson — Thu, 20 Aug 2026 13:33:41 GMT

I have the same issue. Paid my bill, restored services with a new payment card. 16 hours later, no access to the internet, the line check is saying everything's good but it's not working at all. Technical support gave me no technical support saying they understand but can't do anything or send an engineer out. I'm angry, I've missed meetings and it's ruined my birthday

Re: No Internet connection

KirrienWilson — Thu, 20 Aug 2026 14:57:10 GMT

I've just spoken to sky, there is a known issue with reconnections between sky and openreach.

It's being worked on but sky are unable to escalate it into the 24hr reconnection period has passed.