topic Re: No internet in Broadband

No internet

Pry — Thu, 20 Aug 2026 08:48:55 GMT

Having serious problems with broadband.

All my devices show there is no internet, yet when completing the Sky test, it shows nothing is wrong?!?!?!

I have tried two laptops, a computer and my phones and they all show no internet.

This started yesterday afternoon and then it started working about 3 hours later. But on trying at 7am this morning it was off.

I have had to take the day off work as I work from home and there is no customer service to talk to about this, please help.

Re: No internet

caesarome — Thu, 20 Aug 2026 09:01:26 GMT

@Pry

In the online test should no issues then have you tried rebooting your broadband hub at the mains ?

Re: No internet

Pry — Thu, 20 Aug 2026 09:04:03 GMT

Yes I rebooted the broadband hub and it still persists.

Re: No internet

caesarome — Thu, 20 Aug 2026 09:11:28 GMT

What lights are lit (or not) on the hub ?

Re: No internet

Pry — Thu, 20 Aug 2026 09:13:45 GMT

They are all on.

Re: No internet

caesarome — Thu, 20 Aug 2026 09:20:53 GMT

@Pry

I think your next step would be to call Sky to see if they think there is an issue with the hub.

Re: No internet

Pry — Thu, 20 Aug 2026 09:23:27 GMT

On what number please? the number I have called directs me to here!!!

Re: No internet

caesarome — Thu, 20 Aug 2026 09:27:02 GMT

@Pry

150 from your landline phone or a mobile that has a Sky sim in it. Try staying silent when asked anything by the bot.

Re: No internet

Pry — Thu, 20 Aug 2026 10:11:17 GMT

Thanks, finally got through to talk to someone and a new hub is on its way, cheers.

Re: No internet

Reetun — Thu, 20 Aug 2026 10:52:38 GMT

Having the same issue since early this morning. Sky still nto showing a general problem but there's been no wifi coverage for hours. Have tried plugging and unplugging, leaving for an hour and plugging it back in but still hasn't resolved.

Re: No internet

caesarome — Thu, 20 Aug 2026 11:14:48 GMT

@Reetun

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.