URGENT: Red LOS Light / Automated Tests Failing Loop".

Happyklc — Thu, 20 Aug 2026 00:00:58 GMT

My Openreach box has a solid red LOS light. Every automated online test fails, and the phone line hangs up on me. I cannot book an engineer. Please escalate this to the Openreach queue."

Re: URGENT: Red LOS Light / Automated Tests Failing Loop".

Daniel0210 — Thu, 20 Aug 2026 04:34:04 GMT

@Happyklc

There isn't an 'Openreach queue'.

You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

topic Re: URGENT: Red LOS Light / Automated Tests Failing Loop". in Broadband

URGENT: Red LOS Light / Automated Tests Failing Loop".

Re: URGENT: Red LOS Light / Automated Tests Failing Loop".