topic Re: Phones keep disconnecting from wifi in Broadband

Phones keep disconnecting from wifi

Luther69 — Sun, 31 May 2026 04:30:22 GMT

Mine and the wife's iPhones keep disconnecting from WiFi and changing to 4g. The 4g connection around my location is very poor and do rely on WiFi assist when making calls. Well that's difficult when the WiFi keeps disconnecting. There seems to be no problem with watching sky on our sky streaming pucks just our devices constantly disconnecting

Re: Phones keep disconnecting from wifi

Chrisee — Sun, 31 May 2026 05:54:58 GMT

@Luther69 WiFi signal strength will vary around your home so the issue could simply be the phone is not getting sufficent signal to connect which implies you need a booster or extender which Sky can providexas part of the WiFi Max add-on.

However iPhonesxand most Android phones hsvecacsetting called WiFi Assist where the phone will,switch to using mobile data if WiFi is poor.on an iPhone it is near the bottom of the Mobile Dataxsettings turning it off can help with stability.

Re: Phones keep disconnecting from wifi

Discoball — Wed, 22 Jul 2026 07:42:42 GMT

We haven't long switched to Sky and we are having the same issue, just our phones nothing else. And we rely on wifi calling due to particularly poor signal. We did not have this issue with our previous supplier. we are also missing work calls as they go straight to voicemail and then notify us of a missed call. 🤦‍♀️
Did you get this resolved at all?

Re: Phones keep disconnecting from wifi

Sarah682 — Wed, 29 Jul 2026 20:03:01 GMT

I am having the same issue. Sky just "upgraded" me to the new fibre service and I got a new router. Since then, my phone keeps disconnecting. It means I have gone over my data allowance this month now.

Re: Phones keep disconnecting from wifi

User1a2b3c — Sat, 08 Aug 2026 11:51:39 GMT

I've recently moved from BT to Sky and am having exactly the same issue.

Have you been able to resolve your issue?

Re: Phones keep disconnecting from wifi

Sarah682 — Sat, 08 Aug 2026 19:42:11 GMT

I turned off the WiFi assist on my phone, as recommended in a previous post, and it seems to be OK for now.

Re: Phones keep disconnecting from wifi

User1a2b3c — Sun, 09 Aug 2026 17:35:47 GMT

Thanks. I've tried that plus all other fixes I can find (hard reboot of router and iphone, forgetting network and resetting network settings) and it's still dropping the connection every few minutes. That is actually an improvement on how frequently it was dropping the connection before.

Re: Phones keep disconnecting from wifi

Discoball — Wed, 19 Aug 2026 10:44:04 GMT

Still having awful issues with it. Have done everyything and got an extender sent - Devices still dropping over consistently and still connot hold calls properley. I have just booked an engineer to come out and see for themselves! Am starting to regret my decision to move over!

Re: Phones keep disconnecting from wifi

User1a2b3c — Wed, 19 Aug 2026 13:21:01 GMT

Hi.

Thanks for replying to this.

Im having similar issues and also have an extender. Very annoying when I've tried every fix I can find in the internet.

I think I'll be getting an engineer out too. Very frustrating when it drops the connection on things like the NHS app or banking apps and you have to re-enter details only to have it drop again. FYI in case it helps, this is only on iPhones in our house. Our two android phones seem fine.

It would be nice if a sky employee jumped on this thread given the number of similar issues being reported.

If I make any progress I'll try to remember to share it here.

Re: Phones keep disconnecting from wifi

RichardGarnett — Wed, 19 Aug 2026 19:54:04 GMT

Having exactly the same issue, have a booster! It's only iPhones all other devices are fine! I've had the engineers out numerous times and nothing has been resolved

Re: Phones keep disconnecting from wifi

User1a2b3c — Wed, 19 Aug 2026 21:31:00 GMT

Thanks for getting in touch & sharing. Only sorry you're having the same issue and Sky have failed to provide a resolution. It's beyond me why they cannot solve this.

I'll progress with Sky and feedback anything I find out that might be helpful.

Re: Phones keep disconnecting from wifi

RichardGarnett — Thu, 20 Aug 2026 05:14:41 GMT

I googled it and one remedy was to reset factory settings for network, go into general > settings > transfer & reset iPhone > reset > reset network settings! You will need to re-sign back into your WiFi! Ever Since I have done this my iPhone hasn't dropped off again! Only been an hour though but defo promising as it was dropping off everything couple of mins before

Re: Phones keep disconnecting from wifi

User1a2b3c — Thu, 20 Aug 2026 06:46:14 GMT

That's great - glad it worked for you. Sadly I tried that a while back & no fix. I thought I'd got it last night by changing the DNS setting to 8.8.8.8 but it dropped again a little later. If anyone makes that DNS change please do remember to note the existing DNS details so you can swap back.

Im wondering is it might be linked to the extender / puck. I'm going to turn that off & see what happens.

Re: Phones keep disconnecting from wifi

Chrisee — Thu, 20 Aug 2026 06:59:47 GMT

@User1a2b3c adding a manual DNS to a phone's network settings does not change the Sky hub's default DNS settings so leave the hub's IP address of 192.168.0.1 in the phone's manual DNS list or switch it back to automatic DNS.

While DNS issues can cause problems it cannot of course solve issues where the WiFi signal is too weak which is far more common.

Re: Phones keep disconnecting from wifi

User1a2b3c — Thu, 20 Aug 2026 07:12:05 GMT

Thanks for that advice - I'm clutching at straws having tried every fix I can find in the community or on-line / You Tube etc.

WiFi signal strength isn't my issue as far as I can tell - the signal drops out when I'm a few feet from the router too.

Whilst BT were over charging me at least it was a solid connection. They pretty much price matched Sky just after I changed so I might need to go back to them if I can't get a technical resolution through Sky.

Re: Phones keep disconnecting from wifi

Chrisee — Thu, 20 Aug 2026 07:21:56 GMT

@User1a2b3c if your phone is losing its WiFi connection as indicated on the phone it sounds when you are close to the hub it sounds have a serious issue with interference. Assuming the hub is out in the open not on the floor under things erc you should getca strong signal once you are roughly metre from it - oddly you can be too close.

If you have an Android phone download an app called WiFi Analyzer wherectge free version will show the strength of all WiFi signals within range with the channel and signal strength two signals usingbthecsame orcadjacent channels will interfere. Rebootingbthe Sky hub can helpmas it should find a less congested channel. IPhones cannot run that app if that applies tag me (type @ and click on y udername in the list) and I will explain a work round.

interference can be caused by other elctrical kit especially if it uses wireless so move items like cordless phones speakersxaway from mnearvtge hub.

Re: Phones keep disconnecting from wifi

Discoball — Thu, 20 Aug 2026 10:42:22 GMT

Exactly this - Dtrength is not the issue. The speed and strength are all good. My Ring doorbell and camera consistently drop off as well. To the point that ring have emailed sayng we have noted consistent drop offs is everything ok!!!! Its the reliablity thats the issue. I have asked around the last dew dayd and many people i know who all have sky are having the same issues. All considering leaving sky! I am starting to regret my decsion from leaving Virgin Media.

Re: Phones keep disconnecting from wifi

RichardGarnett — Thu, 20 Aug 2026 15:13:02 GMT

Well it was fine this morning but no one was online now it's gone back to the same old disconnecting every few mins 🤯

Re: Phones keep disconnecting from wifi

agp — Mon, 24 Aug 2026 16:02:56 GMT

I switched to sky max WiFi yesterday and so far my iPhone has dropped the WiFi connection a few times even when next to the router. Will be keeping an eye on it as it sounds like a common problem so if anyone does come up with a solution that works I'd love to hear it. It tends to disconnect when I'm not using my phone - fine when being used!

Re: Phones keep disconnecting from wifi

Discoball — Tue, 25 Aug 2026 08:59:56 GMT

So glad its not just me, as much of a pain it is. I just cannot hold calls - which when i work at home full time and am emergency contacts for elderley is not brilliant! the mobile network is pretty much non-existent here, so i don't have this fall back. I was with Virgin Media before, and only moved because of the price but never had these issues generally! very much frustrated now. Someone suggested that i disable broadband sheild in the app, whch i have done and it has improved for the Ring device connection but not calls over Wi-Fi and phone connection. The Sky stream puck dropped out the other night consistently and its right next to the router!