topic Re: WiFi help in Broadband

WiFi help

CraigThomson — Tue, 18 Aug 2026 17:13:33 GMT

I have just had sky broadband installed at my house. The sky stream puck is working great, live TV and all the apps work pretty smoothly. Speeds and connections all look great. However my phone and my wives phone (both android) are not working so well. Trying to load new webpages and general apps, it is quicker to switch off WiFi and use mobile network. I feel like there is a slight flaw or setting that I'm missing. Looking for any help to address this issue?

Re: WiFi help

N_chill — Wed, 19 Aug 2026 08:28:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: WiFi help

James_pond — Wed, 19 Aug 2026 09:26:22 GMT

Hi, I'm having the same issue - very slow speeds + dropping connection on my phone, but other phones/laptops are fine. Could you connect me with someone who can help too?

Thanks!

Re: WiFi help

arcadeavenger — Wed, 19 Aug 2026 09:29:49 GMT

Hi @James_pond, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: WiFi help

Steve_M — Wed, 19 Aug 2026 09:54:27 GMT

Hello, I am having the exact same issue. Just changed to Sky and had a brand new line dug through the front garden. The hub is showing 900 + Mbps. My laptop is only showing 400Mbps. My phone is only showing 50Mbps. I am sitting infront of the router in the living room, with no other devices or interference I can think of. If I leave the room, the phones loose connection, even in the kitchen, especially upstairs where my office is. I'm not impressed so far.

Re: WiFi help

arcadeavenger — Wed, 19 Aug 2026 09:57:45 GMT

Hi @Steve_M, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.