topic Re: Appalling Wifi in Broadband

Appalling Wifi

AlexSimmo — Tue, 18 Aug 2026 09:46:37 GMT

I've recently moved over to Sky Max from EE after years of trouble free internet. I was convinced by the cheaper price. I wish I hadn't! Every time I log on to my computer it takes about 10 minutes for the WiFi to eventually kick in. It randomly drops out all the time and this happens a few times a day! Looking below there seem to be a lot of similar complaints - is this a known issue with the router or sth? The connection always looks fine on the app, even when the WiFi is dropping out.

Re: Appalling Wifi

arcadeavenger — Wed, 19 Aug 2026 08:16:30 GMT

Hi @AlexSimmo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.