topic Re: Problem with wifi in Broadband

Problem with wifi

NICOLA257 — Wed, 19 Aug 2026 01:39:28 GMT

Hello my WiFi is not working.... my whire hub is showing a white light and I got three green lights also.... but my mobile and tv are saying connected without Internet.... is there away to fix this please thank you

Re: Problem with wifi

Daniel0210 — Wed, 19 Aug 2026 03:58:29 GMT

@NICOLA257
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Problem with wifi

mailou2 — Wed, 19 Aug 2026 06:08:09 GMT

My broadband is often extremely slow with my TV saying not connected to an internet connection same on my mobile. When checking on Sky app it says OK 🤯

Re: Problem with wifi

NICOLA257 — Wed, 19 Aug 2026 06:40:22 GMT

Hello..... I tried rebooting it and Turing everything off as well... all light come back the same and I turn the WiFi back on my mobile ect its still saying... Connected no Internet.... everything look fine on the sky app so I dont know what is going on...

Re: Problem with wifi

NICOLA257 — Wed, 19 Aug 2026 06:41:40 GMT

It was working perfectly fine yesterday everything was on then it just stopped