Streaming, broadband AND WIFI Service issues.

Yenraek65 — Tue, 18 Aug 2026 18:42:11 GMT

Why have two of your employees lied to me this evening by telling me me their screens had frozen and would call me back in one minute yet no call back after an hour. Furthermore one employee said they needed to put me on hold to do a test and would put me on hold for two minutes yet after 11 minutes nothing so I dialled off.

I have issue with the streaming service constantly freezing acrosss all channels . My Gigafast broadband/WIFI keeps dropping out and on my Teams meetings everything just freeze and I get no WiFi signal and messages saying no service!

Your services are appalling and your customer service is just as bad.

Re: Streaming, broadband AND WIFI Service issues.

Daniel0210 — Tue, 18 Aug 2026 18:52:22 GMT

@Yenraek65
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

The agents might have had a genuine system issue especially as two were apparently suffering the same problem.

topic Re: Streaming, broadband AND WIFI Service issues. in Broadband

Streaming, broadband AND WIFI Service issues.

Re: Streaming, broadband AND WIFI Service issues.