topic Re: Changing to Max hub in Broadband

Changing to Max hub

myoyster — Mon, 17 Aug 2026 10:36:05 GMT

Hi Everyone. I have just received my new Sky Max Hub, I will be getting Full Fibre on Wednesday. As I already have Sky broadband is it correct that I just set it up (cables etc.) and it will pick up on my old login details and all devices will automatically connect?

I know it states in the instuctions "once your hub has booted your existing settings will be reinstated from your old hub", I just want to make completely sure that I don't have to do anything else.

Any help gratefully appreciated.

Best Martin

Re: Changing to Max hub

Brill+Gill — Tue, 18 Aug 2026 07:56:05 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Changing to Max hub

TimmyBGood — Tue, 18 Aug 2026 13:52:46 GMT

@myoyster

Hub settings only transfer automatically if the previous Hub was a Max or Gigafast+ model.

Q Hubs and Sky Broadband Hubs don't do online backup of user configuration.