topic Re: Internet cutting in Broadband

Internet cutting

Jordan12597 — Tue, 18 Aug 2026 08:49:57 GMT

Hi,

my internet has been fine for the past 3+ weeks, but today keeps cutting out every 30 seconds - 1 minute. The app says the connection is good, which it is when it is isn't down, but doesn't seem to recognise the repeated cutting out even when sat close to the router. It doesn't disconnect from our devices, the internet just ceases to work for a moment before returning, making it impossible to work from home.

Please advice and fix any issues with the router.

Re: Internet cutting

caesarome — Tue, 18 Aug 2026 08:54:20 GMT

@Jordan12597 wrote:

Please advice and fix any issues with the router.

We are customers here so you are not talking to Sky so if this line test doesn't return any resulst you will need to call Sky about this:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Internet cutting

Jordan12597 — Tue, 18 Aug 2026 08:59:23 GMT

Hi!

Thanks for the response - do you know how I can access the number to call them? All I seem to get is FAQ's etc blocking any real contact

thank you!

Re: Internet cutting

caesarome — Tue, 18 Aug 2026 09:40:11 GMT

150 is the number to call from your landline phone or a mobile that has a Sky sim in it.