topic Re: Fibre broadband keeps dropping out in Broadband

Fibre broadband keeps dropping out

Josh150 — Mon, 17 Aug 2026 08:50:20 GMT

Hi,

I recently have taken out full fibre and the performance is awful. Everytime you click a button on an app on my phone it seems to loose its .connection. gaming is impossible as the Internet keeps falling. I am really.not happy and i would.like.someone to call me please.

Josh

Re: Fibre broadband keeps dropping out

Brill+Gill — Tue, 18 Aug 2026 07:49:42 GMT

Hi @Josh150, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141