Broadband keeps dropping

Sarah844 — Mon, 17 Aug 2026 19:12:58 GMT

Hi,

My new broadband was installed earlier today but since the engineer left it's been quite unreliable and keeps dropping.

Also, as part of my broadband package I was expecting to receive boosters to improve the coverage in my house but I haven't received anything and the engineer couldn't help with this.

Re: Broadband keeps dropping

caesarome — Mon, 17 Aug 2026 19:24:26 GMT

@Sarah844 wrote:

Also, as part of my broadband package I was expecting to receive boosters to improve the coverage in my house but I haven't received anything and the engineer couldn't help with this.

They are not sent automatically so if you have the £6 Broadband Max package on your account then you need to get in touch with Sky if you want these. Sky will loan you up to three but anymore than one will require an engineer to fit themk for you:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

topic Re: Broadband keeps dropping in Broadband

Broadband keeps dropping

Re: Broadband keeps dropping