topic Re: Conversion nightmare in Broadband

Conversion nightmare

Stoneybloke — Mon, 17 Aug 2026 14:42:59 GMT

Anyone thinking of switching to SKY?

Well, don't, the process is appalling. On conversion day we had no working internet or phone line and we are left in a standoff between SKY and Openreach, one saying its the line, the other saying its the router.

They don't seem to consider the customer at all. We are just left in Limbo.

Re: Conversion nightmare

Chrisee — Mon, 17 Aug 2026 17:21:49 GMT

@Stoneybloke its no comfort but the vast number of switches go smoothly and you have been unlucky. Openreach engineers blaming Sky's hubs is common as it gets them out of your home. You should becdue compensation see Customer Auto-Compensation | Sky Help | Sky.com

To get you some help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: Conversion nightmare

Jason- — Mon, 17 Aug 2026 18:15:19 GMT

Hello @Chrisee, thanks for making us aware of @Stoneybloke's post. I'll be sure to send them an invite to chat and we can help make sure their Sky Broadband services are up and running asap! 👍🏻

Thanks, Jason-