https://helpforum.sky.com/t5/Broadband/Unstable-connection/m-p/5348240#M586966 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3919389">@Deeone</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> <P><BR />Alternatives are homeplugs or your own mesh network.</P> Mon, 17 Aug 2026 16:29:50 GMT caesarome 2026-08-17T16:29:50Z https://helpforum.sky.com/t5/Broadband/Unstable-connection/m-p/5348235#M586965 <P>I am a new subscriber with Sky broadband and since I started using the internet a month ago, it randomly freezes on my bedroom TV such that I would need to switch my TV off and then switch it on again before it picks up. After few minutes it happens again. I would need prompt help with this problem please. Thanks&nbsp;</P> Mon, 17 Aug 2026 16:26:41 GMT https://helpforum.sky.com/t5/Broadband/Unstable-connection/m-p/5348235#M586965 Deeone 2026-08-17T16:26:41Z https://helpforum.sky.com/t5/Broadband/Unstable-connection/m-p/5348240#M586966 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3919389">@Deeone</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> <P><BR />Alternatives are homeplugs or your own mesh network.</P> Mon, 17 Aug 2026 16:29:50 GMT https://helpforum.sky.com/t5/Broadband/Unstable-connection/m-p/5348240#M586966 caesarome 2026-08-17T16:29:50Z