topic Re: Zscaler not authenticating in Broadband

Zscaler not authenticating

Moochdog — Thu, 03 Oct 2024 10:44:24 GMT

I've had my broadband updated to fibre I'm unable to authenticate on zscaler for work. Work have said it's a sky issue and I need to opt out of IP sharing. I don't see why I should do this, but to be honest I don't know what the impact would be if I did. I received a new white Sky hub as part of the upgrade, I've also disabled shield but no success.

Re: Zscaler not authenticating

TimmyBGood — Thu, 03 Oct 2024 11:29:57 GMT

@Moochdog wrote:

Work have said it's a sky issue and I need to opt out of IP sharing. I don't see why I should do this, but to be honest I don't know what the impact would be if I did.

Your work is correct, and it has no impact on domestic use: IP address sharing is for the convenience of the ISP.

You need 1:1 Map-T rather than the 8:1 which is now the default with a circuit supplying broadband to a Max Hub.

Current advice is to use the Hub administration settings in the My Sky app to enable UPnP: that should trigger the Map-T change.

Re: Zscaler not authenticating

Moochdog — Thu, 03 Oct 2024 11:31:42 GMT

Thanks Timmy. Where will I find the setting for UPnP within the app? I've had a look and there's nothing underneath settings

Re: Zscaler not authenticating

TimmyBGood — Thu, 03 Oct 2024 11:35:02 GMT

@Moochdog

I believe somewhere like

My Sky/Broadband/Product Settings/Sky Max Hub/ Advanced Settings

Re: Zscaler not authenticating

Moochdog — Thu, 03 Oct 2024 11:37:52 GMT

Okay - I think I'm in the right place. Is it the port forwarding section?

IMG_1035.png

Re: Zscaler not authenticating

TimmyBGood — Thu, 03 Oct 2024 12:28:43 GMT

@Moochdog

That would seem to be the most likely option.

Re: Zscaler not authenticating

RobOld1 — Mon, 17 Aug 2026 16:20:45 GMT

My partner uses Zscaler when working from home, and this proving to be an issue since we updated our broadband and hub. I've enabled UPnP via https://myrouter.io/device_discovery.jst and https://myrouter.io/network_setup.jst now shows `MAP-T Sharing Ratio:1:1` as I believe we want, but this hasn't fixed it for her. It's not that she can't authenticate, but she's having issues connecting to other services that are specific to when she's on our home WiFi, and her IT department believes that this is the likely cause