BB refund

Yvette17 — Mon, 17 Aug 2026 10:37:33 GMT

I left EE and was told Sky would pay the end of contract fee, the money has been taken from my bank account and I would like to be refunded by SKY as discussed.

Re: BB refund

caesarome — Mon, 17 Aug 2026 12:48:58 GMT

@Yvette17

What you have been told is incorrect as Sky does not pay termination fees however once you supply them with a copy of your EE bill where you were charged this and a copy of a statement showing it has been paid they will apply a credit to your account that will be used to pay a future bill.

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from EE where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switchingcredit@sky.uk

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BB refund

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