https://helpforum.sky.com/t5/Broadband/Losing-my-broadband/m-p/5347655#M586853 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4758897">@trevor102</a>&nbsp;this page explains what the lights mean&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>&nbsp;</P> <P>&nbsp;</P> <P>It would be very unusual for the power button not to show green do you by any chance mean the second light from the left? Thst is the light that shows if the hub is connecred to the exchange. Some partial fibre lines will drop occasionally which is annoying but is a fact of life unfortunately. Openreach will only intervene if the automatic systems cannot stabilise the line withiut dropping the speed below the guarantee or drops go over 10 a day. Full fibre lines can also drop but it is far rarer.</P> Mon, 17 Aug 2026 08:54:42 GMT Chrisee 2026-08-17T08:54:42Z https://helpforum.sky.com/t5/Broadband/Losing-my-broadband/m-p/5347612#M586837 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119539i1D370D7F420B14DF/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Mon, 17 Aug 2026 08:13:22 GMT https://helpforum.sky.com/t5/Broadband/Losing-my-broadband/m-p/5347612#M586837 trevor102 2026-08-17T08:13:22Z https://helpforum.sky.com/t5/Broadband/Losing-my-broadband/m-p/5347617#M586838 <P>I'm sending this photo to show the green lights on when it's okay but for several months I keep losing the two outer lights they change to amber it's inconvenient but it's now getting worse I've seen it do it three times already&nbsp;</P><P>its frustrating&nbsp;</P> Mon, 17 Aug 2026 08:18:19 GMT https://helpforum.sky.com/t5/Broadband/Losing-my-broadband/m-p/5347617#M586838 trevor102 2026-08-17T08:18:19Z https://helpforum.sky.com/t5/Broadband/Losing-my-broadband/m-p/5347655#M586853 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4758897">@trevor102</a>&nbsp;this page explains what the lights mean&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>&nbsp;</P> <P>&nbsp;</P> <P>It would be very unusual for the power button not to show green do you by any chance mean the second light from the left? Thst is the light that shows if the hub is connecred to the exchange. Some partial fibre lines will drop occasionally which is annoying but is a fact of life unfortunately. Openreach will only intervene if the automatic systems cannot stabilise the line withiut dropping the speed below the guarantee or drops go over 10 a day. Full fibre lines can also drop but it is far rarer.</P> Mon, 17 Aug 2026 08:54:42 GMT https://helpforum.sky.com/t5/Broadband/Losing-my-broadband/m-p/5347655#M586853 Chrisee 2026-08-17T08:54:42Z