topic Internet lagging in Broadband

Internet lagging

Portpatrick — Sun, 16 Aug 2026 20:32:37 GMT

I have recently experienced Internet lagging when opening websites and only opens right away if i use my phone data.

On top of this my sky puck is constantly coming up with technical problems and stopping live tv.

I have turned off router for 20mins and still hasn't helped

I have even changed router DNS to 1.1.1.1 which only slightly helps

Re: Internet lagging

J_ham — Mon, 17 Aug 2026 08:37:10 GMT

Hi there @Portpatrick , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141