topic Re: Broadband issues since Thursday in Broadband

Broadband issues since Thursday

Dazzle27 — Fri, 14 Aug 2026 18:38:35 GMT

My broadband started having issues Thursday, I seen that there was issues with sky but they say it has been resolved, it hasn't in my house, my phone and my sons phone are connected to the wifi but they are slower than slow, my glass tv is also connected but it running slow also. And the 2 ps5 simply won't connect at all saying "your internet provider maybe blocking access", when I check on the app it's says everything is fine and no issues, but when I called the phoneline of sky said it detected a fault and i had to use the app to fix it. Absolutely useless! I have done the usual disconnecting all devices and resetting the router, but nothing works!

Re: Broadband issues since Thursday

Brill+Gill — Sat, 15 Aug 2026 09:10:36 GMT

Hi @Dazzle27, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Broadband issues since Thursday

Stuart190 — Sun, 16 Aug 2026 11:01:57 GMT

Hi, I'm having same issues. Did you manage to resolve yours?

Re: Broadband issues since Thursday

Robo68 — Sun, 16 Aug 2026 20:06:52 GMT

I'm also having the same issue, sky are more than useless

Re: Broadband issues since Thursday

Lindilou78 — Sun, 16 Aug 2026 21:25:36 GMT

Same issues here. Puck not connecting to the wifi, then when it eventually does the programmes are constantly interrupted with a "technical problem" message. I've had to disconnect my phone from the wifi to actually get this app

tonwork!

Re: Broadband issues since Thursday

J_ham — Mon, 17 Aug 2026 07:49:12 GMT

Hi there @Lindilou78 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Broadband issues since Thursday

J_ham — Mon, 17 Aug 2026 07:49:42 GMT

Hi there @Robo68 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Broadband issues since Thursday

LockdownLou — Mon, 17 Aug 2026 08:23:02 GMT

Hi I am having the e same issue, WiFi dropping every few minutes since Thursday

Re: Broadband issues since Thursday

Premix — Mon, 17 Aug 2026 08:31:11 GMT

Same here, broadband slower than dial up since connecting my new hub on Thursday. Might have to leave as still within the first 14 days luckily.

Re: Broadband issues since Thursday

J_ham — Mon, 17 Aug 2026 08:38:29 GMT

Hi there @LockdownLou , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141