https://helpforum.sky.com/t5/Broadband/Broadband-sped/m-p/5347331#M586694 <P>Hi there I have white light on my router wich says it's on but for some reason my PlayStation is getting a extremely poor conection can't play any off my games atall and my tv puck is the same and they tell my to wait to the 26th off August to try and resolve this issue when my other 2 sons have the same issue but it tells me everything is ok when &nbsp;it's not half off the tv listings are missing I allos have a WiFi extender next to my console wich says it's working but don't think it is I am getting poor connection from somewhere and to be honest this is not acceptable I and everyone else who uses this service is getting treated unfairly and I fell the same this needs to be resolved before the 26th off August I am not happy with this atall&nbsp;</P> Sun, 16 Aug 2026 19:10:51 GMT Jamesm_42 2026-08-16T19:10:51Z https://helpforum.sky.com/t5/Broadband/Broadband-sped/m-p/5347331#M586694 <P>Hi there I have white light on my router wich says it's on but for some reason my PlayStation is getting a extremely poor conection can't play any off my games atall and my tv puck is the same and they tell my to wait to the 26th off August to try and resolve this issue when my other 2 sons have the same issue but it tells me everything is ok when &nbsp;it's not half off the tv listings are missing I allos have a WiFi extender next to my console wich says it's working but don't think it is I am getting poor connection from somewhere and to be honest this is not acceptable I and everyone else who uses this service is getting treated unfairly and I fell the same this needs to be resolved before the 26th off August I am not happy with this atall&nbsp;</P> Sun, 16 Aug 2026 19:10:51 GMT https://helpforum.sky.com/t5/Broadband/Broadband-sped/m-p/5347331#M586694 Jamesm_42 2026-08-16T19:10:51Z https://helpforum.sky.com/t5/Broadband/Broadband-sped/m-p/5347554#M586814 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4636428">@Jamesm_42</a>&nbsp;wrote:<BR /><P>Hi there I have white light on my router wich says it's on but for some reason my PlayStation is getting a extremely poor conection can't play any off my games atall and my tv puck is the same and they tell my to wait to the 26th off August to try and resolve this issue when my other 2 sons have the same issue but it tells me everything is ok when &nbsp;it's not half off the tv listings are missing I allos have a WiFi extender next to my console wich says it's working but don't think it is I am getting poor connection from somewhere and to be honest this is not acceptable I and everyone else who uses this service is getting treated unfairly and I fell the same this needs to be resolved before the 26th off August I am not happy with this atall&nbsp;</P><HR /></BLOCKQUOTE><P>If your new to Sky broadband and on ADSL (I'm not sure they'd even sell that to you nowadays) or on FTTC then a 10 day settling down period does apply whilst the system finds your fastest stable speed.</P><P>&nbsp;</P><P>If on FTTP then no settling period is needed, so giving you a date to settle down by was nonsense I'm afraid.</P><P>&nbsp;</P><P>If you're around the Glasgow area then there was a wide area external issue, the problem was resolved since just past midnight last night, so hopefully you're up and running again.</P> Mon, 17 Aug 2026 07:09:44 GMT https://helpforum.sky.com/t5/Broadband/Broadband-sped/m-p/5347554#M586814 Me134 2026-08-17T07:09:44Z