topic Re: Internet drop out and problems with devices such as PS5 in Broadband

Internet drop out and problems with devices such as PS5

tomjoad79 — Sat, 15 Aug 2026 16:52:01 GMT

For the past two days the internet has been flaky and my ps5 does not connect to the network. Having all sorts of issues

Re: Internet drop out and problems with devices such as PS5

Brill+Gill — Sun, 16 Aug 2026 08:50:00 GMT

Hi @tomjoad79, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Internet drop out and problems with devices such as PS5

Stuart190 — Sun, 16 Aug 2026 11:03:37 GMT

Hi, I'm having the same issues. Did you manage to resolve yours? Customer service mentioned BT Openreach were investigating on Friday but no improvement.

Re: Internet drop out and problems with devices such as PS5

LJB-C — Sun, 16 Aug 2026 14:44:20 GMT

Hi there @Stuart190, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Internet drop out and problems with devices such as PS5

tomjoad79 — Sun, 16 Aug 2026 21:41:08 GMT

sorry three days and still issues. Tried so many different methods to solve it but nothing works.

Re: Internet drop out and problems with devices such as PS5

ClydeG — Sun, 16 Aug 2026 21:56:46 GMT

Hi, have you managed to get anywhere with your issue? I'm having the same problem with the PS5 and nothing streaming on sky tv/apps but apparently everything is working perfectly and I'm connected with internet

Re: Internet drop out and problems with devices such as PS5

RT4729 — Sun, 16 Aug 2026 22:14:45 GMT

Hi, Did anyone have any luck. I've had issues with internet dropping out for about a week now. In settings and status, the internet is going on/off constantly but broadband connection is ok ??
Thanks

Re: Internet drop out and problems with devices such as PS5

Me134 — Mon, 17 Aug 2026 07:00:10 GMT

For anyone around the Glasgow area affected by this, the external issue has been resolved since just past midnight last night.

Re: Internet drop out and problems with devices such as PS5

RT4729 — Mon, 17 Aug 2026 09:33:56 GMT

Yes, I'm 40miles west of Glasgow and now issue seems to be resolved 🥳. Thanks for letting me know. ☺️

Re: Internet drop out and problems with devices such as PS5

tomjoad79 — Mon, 17 Aug 2026 10:50:28 GMT

Mostly seems to be working but some games not connecting to network. No thanks to Sky who reported no issues in the Glasgow area and had everyone trying all sorts of workarounds.