topic Re: No internet connection since Thursday in Broadband

No internet connection since Thursday

Spookycool62 — Sun, 16 Aug 2026 06:53:04 GMT

I'm in the Paisley area and have had no internet connection since Thursday. Service checks note that there is nothing wrong with my broadband. Had to use mobile phone hotspot for the telly on Friday but there was an issue with this last night so couldn't watch telly.
I see others are in the same position, anyone got an update?

Re: No internet connection since Thursday

Chrisee — Sun, 16 Aug 2026 08:05:47 GMT

@Spookycool62 therexwas anissue affecting some customers in the Paisley area on Thursday which Sky was investigating. If you have not donexdo today try rdbooting your hub as that may sort the issue.if it doesn't try powering down the hub for an hour which should cause tge it to connect to a different connection on Sky's srrvers when restarts again thst can sort these issues .

if neither work give Sky a call but it maybe the issue is still unfortunately unresolved.

Re: No internet connection since Thursday

Spookycool62 — Sun, 16 Aug 2026 16:43:07 GMT

Thanks for that ! Appreciated . Been on the phone for almost 2 hours today . Advised to try an Ethernet cable but that didn't work either. The guys were really helpful and said that their colleagues weee working with customers with the same issue . Hopefully sorted soon. Will try that for the hour thanks

Re: No internet connection since Thursday

OldFoghorn — Sun, 16 Aug 2026 18:51:54 GMT

That suggested troubleshooting or any troubleshooting did the trick. Legend say a fix will be implemented overnight. Let's see what Monday brings.